Refund policy

Exchange & Store Credit Policy

All NUHH pieces are made to order. We offer eligible exchanges or store credit, not returns for refunds. Discounted pieces are also eligible under this policy.

Standard-Sized Pieces

Pieces ordered in our standard sizes are eligible for size exchange. Please check our size guide before ordering.

If the required replacement size is unavailable, we will issue store credit.

Custom-Sized or Altered Pieces

Custom pieces are made to the body measurements you provide. If the garment matches those measurements, it cannot be exchanged or returned because of personal preference or dissatisfaction with the fit.

Custom pieces are eligible for exchange if there is a sizing or quality mistake by NUHH, or if the piece arrives damaged.

Damage, Quality Issues or Incorrect Products

Every piece undergoes rigorous quality checks before dispatch.

If your piece arrives damaged, has a quality issue, or does not match your order, contact us within 24 hours of delivery with clear photos and your unboxing video.

We will arrange an exchange. If a replacement is unavailable, we will issue store credit. Reverse-pickup charges are waived when the issue is due to a mistake by NUHH or damage on arrival.

Mandatory Unboxing Video

An unboxing video is required for every exchange or store-credit request. Record the video when opening your parcel.

Your request, unboxing video and clear photos must reach us within 24 hours of delivery. Requests without the required evidence cannot be processed.

How to Request an Exchange

Email charu@swarr.net.in or WhatsApp +91 9811902026, within 24 hours of delivery.
Include your order number, reason for exchange, clear photos and unboxing video.
Our team will confirm eligibility and arrange reverse pickup where available, or provide instructions for sending the piece back.

For customer-requested size exchanges, reverse pickup costs ₹350 per outfit, payable in advance. If reverse pickup is unavailable, we will share shipping instructions.

Condition of the Piece

For a size exchange, the piece must be unused, unwashed and unworn, with all original tags and packaging. It must be free from stains, perfume, sweat or damage caused after delivery.

These conditions do not exclude damage or defects already present when the parcel arrives.

Replacement Timelines

We will confirm the replacement dispatch timeline when arranging your exchange. As our pieces are made to order, replacement dispatch is not guaranteed within 24 hours.